Frequently Asked Questions
HealthBuy supports smartphone systems with the following versions:
Android 7.1 or above; iOS 13.0 or above.
Android models are diverse, and different devices may have some differences. You can try the following methods. If they still do not solve the problem, please consult the Google Play Store customer service center.
Method 1. Restart your phone
Completely shut down your phone and turn it on again, then re-enter the Google Play Store to download HealthBuy.
Method 2. Update Google Play Store version
[Google Play Store] → Click [Profile Picture] → [Settings] → [About] to update Google Play Store to the latest version.
Method 3. Clear Google Play Store data
[Settings] → [Applications] → [All Applications] → [Google Play Store] → [Storage] → [Clear Data].
You can register through Google Account / Facebook Account / Apple Account to become a HealthBuy member for free.
Try it out mode:
• Cannot identify dietary information and display traffic light results based on personal physique and health conditions.
• Cannot use [Health Diary] to record your dietary lifestyle.
• Cannot know personal daily nutritional intake recommendations.
• Cannot add frequently eaten foods to [Favorite Foods].
• Cannot accumulate Health Coins to participate in [Weekly Prize Draw] or exchange for health benefits you are interested in.
We recommend becoming a HealthBuy member to get complete functionality and experience a new dietary lifestyle.
After member login, click [My] in the bottom function bar → [Settings icon] in the upper right → [Personal Profile] to modify.
After member login, click [My] in the bottom function bar, enter [My Physique] or [Health Conditions] to modify. After modification, dietary information that meets your needs will be provided based on the latest personal health settings.
Your account operations have abnormal activities that violate the “User Terms and Privacy Statement”, so the system froze it. If you want to unfreeze your account, please submit an application through this form. We will email you the application result within 7-10 working days. Please be patient and do not submit repeatedly.
Application results that have been replied to will not accept second applications; accounts with serious violations will be permanently suspended without separate notice.
The scanning function applies to foods with barcodes that have complete ingredient and nutritional information. Scanning food barcodes will provide dietary information that meets your needs based on personal health information.
HealthBuy database continues to add food data and strives to expand fresh food and cooked food data, cooperating with restaurants. Currently, some restaurants in Taipei City can already see nutritional content and ingredients of menu items, such as Zhongshan Market Food Street restaurants. Just scan the HealthBuy barcode to immediately get restaurant dietary information.
Click [Search] in the bottom function bar, enter the [Search] function page, input the ingredient name, restaurant name, or menu item name you want to find, and the most relevant search results will be displayed for you to view.
HealthBuy has launched the Health Diary function. Whether entering the food details page through scanning or searching, after selecting the portion size, click the [+ icon] → Confirm recording food [Record], it will be recorded in that day’s Health Diary. Return to [Home] to see the health information board with daily dietary summary. Enter [Health Diary] to see more detailed daily dietary records.
HealthBuy refers to the Dietary Reference Intakes (DRIs) announced by the Ministry of Health and Welfare to evaluate the proportions of protein, fat, and carbohydrates users need. We understand that each user will have different dietary habits and needs, such as: fitness, disease prevention, etc. HealthBuy will also strive to develop various dietary algorithms such as nutritional calculation methods to meet user expectations.
Currently, HealthBuy has not opened the ability to manually adjust the daily nutritional intake proportions, as the algorithmic framework composition and parameter logic are relatively complex and will affect personalized nutritional identification such as traffic lights. We will carefully review user needs and include them in the evaluation of function development!
Android system can connect to Google Fit:
From [Home], click the connection icon to be guided to [Connect Applications]; or click [My] in the bottom function bar > [Settings icon] in the upper right > [Connect Applications] > [Google Fit], after allowing data authorization, you can see daily calorie consumption.
iOS system can connect to Apple Health:
From [Home], click the connection icon to be guided to “Connect Applications”; or click [My] in the bottom function bar > [Settings icon] in the upper right > [Connect Applications] > [Apple Health], after allowing data authorization, you can see daily calorie consumption.
Today’s calorie consumption displayed by HealthBuy is data from Google Fit / Apple Health connections, including daily activities such as walking, housework, and sports such as cycling, running, dancing.
After entering the article / audio / activity page you want to share, click [Facebook icon] or [Line icon] to successfully share with your friends.
Yes, if you want to repost HealthBuy article / audio content for non-profit purposes, please note the source and official website; for commercial media cooperation, welcome to contact us (info@healthbuy.tw).
Click [My] in the bottom function bar → [Settings icon] in the upper right → [Contact Us] to fill in your suggestions and ideas.
HealthBuy has established the Health Coins mechanism to encourage HealthBuy users to create a positive dietary cycle together. Health Coins can be earned through the following methods:
• Complete registration: New member registration earns 100 Health Coins.
• Share with friends: From [Home] HealthBuy activities, enter [Good to Share with You], first-time sharing with friends earns 100 Health Coins.
• Follow HealthBuy social media: From [Home] HealthBuy activities, enter [Good to Share with You], first-time following or subscribing to Facebook, YouTube, Instagram will earn 100 Health Coins each.
• Use [Scan] function: After scanning food barcodes, click [Detailed Information] to enter the food information page and earn 10 Health Coins per time. Daily limit of 30 foods, non-repeating.
• Help establish food information: When scanning cannot find food, click [Help Establish Food Information], follow instructions to take relevant food photos, and earn 30 Health Coins after successful upload.
• Participate in online activities: HealthBuy regularly holds specific activities. After completing tasks, you can earn Health Coins (depending on actual activity planning content).
• Can participate in regularly held [Weekly Prize Draw] activities for a chance to win surprise prizes.
• Can exchange for health benefits you are interested in through health redemption on [Home].